（招聘结束）北京：美国知名电子商务公司Quality Implementation Manager职位~

crystal999

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This company is a Fortune 500 enterprise and a global leader in e-commerce.

TITLE ：            Quality & Implementation Manager

This position is also leading the QI team to improve Customer Service Operation.

Deliverables/ Scope:        
Responsible for the management and functional fulfilment of CS Operations Integration
         
           Develop business requirements and functional specifications for projects
        Coordinate the technical development effort and operational implementation process through launches
        Ensure the successful transition of completed projects to ongoing management
        Work across the CS in a global wise environment
        Lead process-improvement efforts and manage the implementation of both business processes and technical solutions
        Evaluate and implement opportunities for improving project/s time-line, accuracy to business requirement, and cost
        Manage the quality assurance program of the CS department, this includes set and develop quality team goals and standards & supervise, develop and coach QA staff
        Identify quality issues and collaborate with operations and training to identify opportunities to improve service delivery and increase quality levels and/or scores
        Calibrate internal QA standards and tools within customer expectations
        Find improvement area in current CS related content and drive corrective solution implementation based on the Joyo Amazon strategy

crystal999

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