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(招聘结束)北京:美国知名电子商务公司Quality Implementation Manager职位~

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发表于 2010-12-3 09:58:52 | 只看该作者 回帖奖励 |倒序浏览 |阅读模式
本帖最后由 crystal999 于 2011-11-1 15:49 编辑

如果您对以下职位感兴趣,请将简历发到recruiting@skyingtech.com,我们的顾问会和您联系~
如有疑问可加MSN:zhangxuemei_m@yahoo.com.cn

This company is a Fortune 500 enterprise and a global leader in e-commerce.

TITLE :            Quality & Implementation Manager

This position is also leading the QI team to improve Customer Service Operation.

Deliverables/ Scope:        
Responsible for the management and functional fulfilment of CS Operations Integration
         
           Develop business requirements and functional specifications for projects
        Coordinate the technical development effort and operational implementation process through launches
        Ensure the successful transition of completed projects to ongoing management
        Work across the CS in a global wise environment
        Lead process-improvement efforts and manage the implementation of both business processes and technical solutions
        Evaluate and implement opportunities for improving project/s time-line, accuracy to business requirement, and cost
        Manage the quality assurance program of the CS department, this includes set and develop quality team goals and standards & supervise, develop and coach QA staff
        Identify quality issues and collaborate with operations and training to identify opportunities to improve service delivery and increase quality levels and/or scores
        Calibrate internal QA standards and tools within customer expectations
        Find improvement area in current CS related content and drive corrective solution implementation based on the Joyo Amazon strategy
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 楼主| 发表于 2010-12-4 10:55:11 | 只看该作者
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