【外企招聘】亚帝文软件诚聘--IT客服专员、IT运维工程师

AdventSoftware

Advent是一家金融软件开发公司，公司于1983年在美国加州旧金山成立，并于1995年在美国纳斯达克上市，主要客户为欧美的基金公司、资产管理公司、投资顾问公司等。Advent在全球拥有超过 4,600家客户，无论是为世界各地投资者服务的全球对冲基金，还是管理着几亿美元资产的投资管理公司，Advent成熟的业务应用软件都可以满足其投资管理需求，以过硬的技术产品确立了自己在金融科技领域的全球领先地位。
公司目前在全球有1000多名员工，北京研发中心将近200人，公司紧邻东直门地铁，地理位置优越，并致力于为每一名员工提供：
1. 完善的薪酬福利（国家法定五险一金，员工本人及子女补充医疗，多于国家法定的带薪年假及带薪病假）2. 舒适的办公环境，团队氛围和谐
3. 多方位的培训，国内外学习机会
4. 丰富多彩的员工活动
5. 人性化管理，work-life balance
  
目前在招职位为：Client Support Specialist，类似于运维工程师、IT支持工程师、技术客服专员，主要工作内容是对接海外客户，通过电话或邮件解决产品应用过程中的技术问题，要求：

1. 善于快速学习新知识（IT技术、金融、投资、统计等业务相关知识）

2. 具备一定的技术基础（数据库MS SQL Server、store procedure）

3. 具有客户服务意识和出色的沟通表达能力

4. 具有基本的英语口语沟通能力

5. 懂金融投资相关知识会加分

6. 性格乐观、积极、主动

详细职位要求如下：

Job Responsibility：

-         Provide high level and fundamental technical supportby phone and via email

-         Provide functional and technical support forinternal teams such as Professional Services staff working on clientimplementations

-         Identify and interpret client needs anddetermine appropriate action

-         Interpret and validate technical issues,follow-up and test solutions

-         Create and maintain all communication related toclient issues including:  defect and change request submission, statusmemos, logging of support incidents, and procedural or operation documentation

-         Work closely with developers and QA in the designand testing of new releases

-         Provide extensive, detailed instructionaldocumentation externally and internally

-         Absorb and stay current with changes to both thefinancial and technical global arenas

Technical Requirement：

-         2+ years supporting or implementing complex enterpriselevel software applications

-         Solid working knowledge of a Windows Serverenvironment is required

-         Prior experience with MS SQL Server maintenance,MS SQL language and storeprocedure is required

-         Knowledge of programming, scripting and automationexperience is preferred

-         Prior experience of Unix or Linux environment is preferred

-         Working knowledge of networks, systemarchitecture, database (Oracle, MySQL), preferably as a System Admin orDatabase Admin, is a plus

-         Knowledge of MS SQL Reporting Service is a plus

Other requirements：

-         Excellent written and oral English communication skillswith a strong attention to detail are required

-         Proven aptitude to learn complex technical,financial and theoretical information in a timely manner is required

-         Superior troubleshooting and analysis / resolutionskills are required

-         Strong client focus and ability to manage andexceed customer expectations is required

-         Ability to understand and convey client businessrequirements to escalation and/or development teams is required

-         Proven skills in working in a self-directedfashion with a commitment to follow-up and issue resolution are required

-         Ability to prioritize and manage multiple,complex issues is required

-         Knowledge of fund accounting/portfoliomanagement systems, financial services and/or back office operations and reportingis strongly preferred

-         Must be an effective team player, independent, aself-reliant contributor and willing to share

-         Prior experience in a client service role is preferred