Lenovo招聘： Senior Service Manager

rachelcheung

Responsibilities:   
• Establish and manage longer term relationships with preferred partner/vendors, resulting in higher quality and more cost effective contribution.  
• Increase communication between GIS and our vendors  
and manage relationships and flow of information effectively across a variety of stakeholders (e.g., vendors, operations managers, project managers).  
• Work with vendors to ensure quality customer service  
delivery.  
• Investigate problems identified and follow up until the issue is satisfactorily resolved. • Anticipate potential support problems and develop viable vendor strategies.  
• Resolve conflicts that may arise in operational relationship between vendor and business stakeholders.  
• Partner with stakeholders to ensure process and  
expectation alignment and to address any issues as they arise.  
• Assess vendor management practices, anticipate future requirements and research and analyze emerging trends • Keep own knowledge up to date on new initiatives, tools or policy changes.  

Qualifications:   
• Strong infrastructure IT knowledge and background  
• Strong influencing skills across all levels in the organisation.  
• Strong leadership skills and ability to manage sensitive situations.  
• Flexible and resilient. Very calm under pressure. Ability to work under high stress levels of  
stakeholders.  
• Ability to gain consensus among others.  
• Works as part of a team to achieve desired results.  
• Comfortable working automously and in a matrixed organization.  
• Excellent verbal and written communication and interpersonal skills.  
• Strong attention to detail.  
• Sound problem solving skills.  
• Good judgment and analytical skills  
• Strong follow-up and organizational skills.

MSN： risedance@hotmail.com