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2015-7-13 15:59 |
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The following is the description about Dell-Sonicwall,Inc and JD on the position. Please review it, if you are available. I’d like to respond to your mail, when you have any question.
Dell-SonicWALL, Inc. 成立于 1991 年，主要进行全面互联网安全解决方案的设计、开发和生产，为广大的市场提供访问安全、增值安全服务和交易安全产品。所服务的对象包括：SOHO、SMB、企业、服务提供商、电子商务、政府、教育和保健机构。
Dell-SonicWALL 互联网安全设备为各类组织提供一流的安全平台，保护其网络免受互联网安全威胁。其易于使用和高性能的特点，受到业界媒体（如 InfoWorld、PC Magazine、Network World 和 SC Magazine ）的高度称赞。Dell-SonicWALL 互联网安全设备在全世界安装了 500,000 多套，保护着数百万计算机用户。通过集成高性能的防火墙固件与增值的安全服务（如网络防病毒、虚拟专用网络 [VPN]、使用数字证书的强大验证功能、内容过滤和其他安全服务），Dell-SonicWALL 互联网安全设备可提供全面的安全解决方案。
Dell-SonicWALL 在安全解决方案领域的领先地位是安全交易方面的佼佼者。随着 Dell-SonicWALL 安全产品在大中型企业、数据中心和其他高要求环境中的广泛应用，其售前和售后的工程支持及全天候(7/24)的技术支持变得日益重要。Dell-SonicWALL 现在可为企业级网络客户提供深入的咨询、设计和支持，以及管理他们的互联网安全需要。
Dell-SonicWALL 还在继续发展与合作伙伴的战略关系。全世界已经有 10,000 多个经销商在销售 Dell-SonicWALL 的安全解决方案。
The company hyperlink is http://www.sonicwall.com/us/en/
Job Description
• Provide technical support to SonicWALL products with major focus on UTM firewall and SSL VPN (Aventail and SMB) appliances.
• Phone and email support to technical questions from end-users. Remote troubleshooting for configuration problems
• Troubleshooting to identify firmware limitations and provide workarounds, if any. Identify firmware bugs, gather information for R&D to rectify the problems.
• Write technical documents for production features
• Work closely with sales and sales engineers to provide POC and evaluation support to end users
• Maintain a support case history. Follow-up till case close
Qualifications
BS or MS, in CS, EE or related field
• Good analytical and problem-solving skills
• Strong background of supporting internet security products involving technologies like UTM firewalls, IPSec VPN, SSL-VPN, PKI, anti-virus, user authentication, and network management
• Industry certification like Cisco, Juniper, Fortinet are highly regarded
• 3 years plus working experience. Previous post-sales support experience preferred
• Fluent in English
Job
Product Services - Enterprise Technical Support
Primary Location
AP-CN-Shanghai-Shanghai
Schedule
Full-time
Shift
Day Job
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发表于 2015-7-14 19:20:50
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