一个外企的典型测试场景，供参考

papachong · 发表于 2006-7-28 15:11:06

以下场景是针对一个大型软件的SPR的处理过程，其中为了表现出所有的动作，合并了几个SPR。
声明：以下所涉及的人物均属虚构角色，请勿对号入座！

SPR History: VNEN6JVLXW:  Keyview crash fulltext indexing a PG attachment  创建一个SPR

12/08/2005 01:50:02 PM: Valerie Nelson /  categorized and assigned SPR to QA: Shailendra Maheshwari/somewhere/XXX, Dev: Jeri Stapleton for Project Area: Server\Keyview Filters.  指定属于哪个功能问题，自动分配对应的QA跟Developer

Dec 9, 2005 12:41:21 PM: Shailendra Maheshwari / Validate - New/Need More Information
General Comments: Please provide the attachment which can be used to reproduce the problem.  QA首先要验证问题是否存在，但目前信息不足，所以"need more information"

Dec 12, 2005 04:44:01 PM Valerie Nelson / Verified - More Information Provided 提供更多信息
Assigned to Dev: Shailendra Maheshwari
General Comments:
server console command:
(
tell adminp process all
tell ca load
tell ca refresh , active * password, status
)

Dec 20, 2005 10:07:45 AM: Shailendra Maheshwari / Validated - Open/Could Not Reproduce in build 6.5.4
Assigned to Dev: Jeri Stapleton
General Comments: Not able to reproduce the problem in V701. As there is no attachment available . As per Developer he is also not able to reproduce the problem. Therefore opening this SPR as Not Reproducible in V60 . Opening the SPR as result basis of V701. Please create the V70 codestream , if attachment is found and it is reproducible. Opening it against the build it was reported. Thanks.  仍不能复现，create codestream,并分配给另外一位dev，如果可以复现，再打开

Dec 20, 2005 10:09:48 AM: Jeri Stapleton / Dev Action - No Plans To Fix in this Codestream
Assigned to QA: Shailendra Maheshwari 由于没有复现，所以no plans to fix...

Dec 20, 2005 11:37:13 PM Carolynn McCarthy
V60 Comments: Customers would really like to have a fix for this. 客户信息：希望修复

Dec 20, 2005 12:21:46 PM: Moe Bouchard / Validated - Open/Reproduced in build V602_02182003
Assigned to Dev: David Schneck  认真对待，从新打开，可以复现

Dec 28, 2005 2:15:37 PM: Steve Mullen / Triage Auto Rollover:
Automatically rolling '6.0.2 Approved for Investigation' to '6.0.3 Approved for Investigation'
This SPR is being deferred to 6.0.3 because no resolution has been found, and 6.0.2 has reached code freeze.
Dec 29, 2005 02:56:36 PM: David Schneck /  changed from 6.0.2 Approved for Investigation to 6.0.3 Approved for Investigation Code freeze 没有发现解决办法，批准下一个版本研究

Nov 12, 2003 10:27:24 AM: Steve Mullen / Triage Auto Rollover:
Not auto-rolling '6.0.4/6.5.1 Approved for Investigation' to '6.0.4/6.5.2 Approved for Investigation'
This SPR has been automatically rolled 2 times already, and will not auto-roll again.  If a customer is severely impacted, please re-triage this SPR. 系统自动滚动两次，如果客户仍然关注这个问题，将从新对待

Sep 29, 2005 12:33 PM: Scott Morris /  6.5.6 Approved for Investigation.
Comments: Triage weight has climbed, additional customer requesting the fix.

Feb 24, 2005 03:33:12 PM Robert Carter
General Comments: This has been fixed in 7.0 and customers have complained about it. Should be fixed in 6.5.5. -- Chip
客户抱怨，务必修复

Oct 6, 2005 02:26:03 PM Eric Thibodeau
General Comments: Triage weight has climbed, additional customer requesting the fix.
V60 Comments: Transfering this to David Schneck.... It appears that he has provided a fix for 7.0x streams and is more qualified to assess the risks associated any changes required for 6.xx. 新用户提出请求修复，SPR权重升级

Dec 21, 2005 4:28:25 AM: A hotfix for this problem has been distributed to one or more customers.  See the 'HotfixCustomers' field for a list. 发给客户一个补丁hotfix

Dec 27, 2005 02:59 PM: Jeff Blaney / 6.0x Proposed by SPR Qualifier.  SPR will be reviewed by the triage team. This SPR meets triage criteria.
Comments: Raising based on hotfix being distributed. PSP customer. Open Critical Situation - Compaint AT7728.  Customer has experienced 3 kvoop crashes in the past week.  Server remains stable. kvoop dumps core.  Attachment is not indexed as expected. 分配给triage team诊断

Jan 05, 2006 01:43 PM: Madeline Whalen /  6.5.6 Approved for Investigation.
Comments: none

Jan 19, 2006 10:45:25 AM: Thomas C Hubbell / Reassigned to Dev: Thomas C Hubbell for project area: - SERVER/KEYVIEW FILTERS

Jan 19, 2006 08:37:52 PM: Thomas C Hubbell / Dev Action - Fix Submitted to ClearCase (For V6 Daily Build Stream) - Fix #109355
Platform(s): zLinux
Assigned to QA: Beijing MR Team  终于在v656修复，发给QA verify

Jan 20, 2006 10:25:51 AM:  V6 Fixes db agent / Dev Action  - Fixed in build(s): V656_01202006 by Thomas C Hubbell (FixNumber: 109355)

Jul 26, 2006 21:09:45: PaPaChong / Verified - Fixed in build(s) V656_07182006
Platform(s) tested: Windows  QE 在V656_07182006中确认已经修复