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发表于 2010-7-28 22:48:53
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本帖最后由 tithiring 于 2010-11-23 22:45 编辑
(4)331699 Technical Support for Windows/Mainframe/Lotus Notes/Directory Services/SAP&ERP 工作地点:上海/武汉/北京/重庆 (有效期2010年12月)
Main responsibilities:
• Support applications in productions independently by coordinating with Onsite, Offshore ,end users and Customers across Geography
• Provide resolution of technical problems for customers and work closely with the related business units within the company for in-time feedback and technical support
• Successfully troubleshoot and provide resolutions for any and all problems assigned to you
• Root Cause analysis work with other teams and staff to identify root cause of problems and make recommendations on how to stop repeat issues.
Work Location
•Beijing/Shanghai/Wuhan/Chongqing
Qualifications for Windows Support(Located in Wuhan)
• Windows Operating System - Enterprise Server, and familiar with Desktop and OS
• Basic Telephony awareness - Familiar with PBX, ISDN, DS1/DS3 etc. Ability to understand the Telephony Network.
• Infrastructure Networking background - basic or better - Understanding WAN, LAN, VLANs, basic subnetting, cabling, VPN.
• Can have familiarity versus well-versed background
• Unix expertise
• Team player, but able to function as standalone
• Communication/Listening Skills…. Written and Verbal
• Client-interfacing experience and proven skills in problem-solving/trouble-shooting in IT environments.
Qualifications for Mainframe
• Minimum 2 years experience providing support in a CICS, DB2 mainframe environment.
• Skilled in Cobol programming language.
• Demonstrated problem solving, resolution and performance monitoring skills.
• Excellent interpersonal skills and team player.
• Must have a positive attitude with a ‘can do’ approach to both day to day support and challenging new tasks. Must have a strong Customer focus.
• Excellent English skills in writing & reading, strong English in oral communication
• Sustain support and ITIL experience is preferable.
• Able to work night shift
Qualifications for Lotus Support
• 3+ years of experience in Lotus application(BS or CS)
• Excel Lotus Script and JavaScript development
• Familiar with Lotus Domino
• Familiar with Share point
• Having experience in Lotus application integration with other system such as SAP
• Have conceptual knowledge of SOA & Web Services standards.
• Fluent in English both spoken and writing
Qualifications for Directory Service
• Must have administrator experience in Directory. Preferably SunOne Directory Server.
• Good experience with Unix/Solaris, Unix scripting and Perl
• Familiar with SunOne 6.3 Directory Proxy Server
• Maintains strict change control of directory services infrastructure
• Must have administrator experience in Directory. Preferably SunOne Directory Server.
• Familiar with Critical Path Meta Directory Server and Directory Server
• Familiar with Active Directory
• Fluent in English both spoken and writing
• Good communication and business requirements understanding skills
Qualifications for SAP/ERP related Support(Locate in Wuhan)
• Procurement/Data/Technical Analyst, Data Migration SME, SAP functional consultant, Local/Regional/Global Functional Coordinator,E2E, Security Basis, Deployment Project Manager, support manager ,MDM.
• Strong Communication (phone and written)
• Solid verbal and written English skills(Must)
• Manage time and commit to deadlines agreed with customer
• More than one year SAP ERP Experience(FI/CO,MM,SD,PS); experience on SAP/ERP migration projects.
• Familiar with accounting process(Balance sheet, P&L, Invoice etc)/Procurement Process(Purchasing, Delivery, Invoice etc.)
• Experience on configuring SAP and documenting requirements(nice to have)
• 1-5 years in ERP project support role or in like roles/businesses.(nice to have
• ABAP Experience (nice to have)
• SAP Techno-functional skills(nice to have) |
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