（招聘结束）北京：美国知名互联网公司Quality Implementation Manager职位

crystal999 · 发表于 2011-1-5 21:32:50

本帖最后由 crystal999 于 2011-11-1 15:49 编辑

如果您对以下职位感兴趣，请将简历发到recruiting@skyingtech.com，我们的顾问会和您联系~
如有疑问可加MSN：zhangxuemei_m@yahoo.com.cn

This company is a Fortune 500 enterprise and a global leader in e-commerce.

TITLE ：          Quality & Implementation Manager

This position is also leading the QI team to improve Customer Service Operation.

Deliverables/ Scope:
Responsible for the management and functional fulfilment of CS Operations Integration

         Develop business requirements and functional specifications for projects
       Coordinate the technical development effort and operational implementation process through launches
       Ensure the successful transition of completed projects to ongoing management
       Work across the CS in a global wise environment
       Lead process-improvement efforts and manage the implementation of both business processes and technical solutions
       Evaluate and implement opportunities for improving project/s time-line, accuracy to business requirement, and cost
       Manage the quality assurance program of the CS department, this includes set and develop quality team goals and standards & supervise, develop and coach QA staff
       Identify quality issues and collaborate with operations and training to identify opportunities to improve service delivery and increase quality levels and/or scores
       Calibrate internal QA standards and tools within customer expectations
       Find improvement area in current CS related content and drive corrective solution implementation based on our strategy

what? · 发表于 2011-6-3 18:43:31

crystal999 · 发表于 2011-4-6 09:58:53

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fatanstic · 发表于 2011-3-25 14:09:04

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（招聘结束）北京：美国知名互联网公司Quality Implementation Manager职位

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