上海Microfocus招聘

lyun1121

SUSE Technical Support Engineer：
•        Bachelor's degree in Information Systems, Computer Science, Electrical Engineering, or related degree (or equivalent experience).
•        Ability to utilize a computer and software programs to understand and resolve technical product issues, locate potential software bugs, etc.
•        Position requires a strong technical aptitude. Able to quickly learn and understand new technologies.
•        Outstanding customer service skills (via phone, e-mail, chat, and in person). Ability to provide accurate and timely response and resolution to customer issues over the phone or electronically.
•        Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution - a core ethos of doing whatever is necessary to keep the customer happy
•        Ability to troubleshoot and analyze complex issues and offer alternative solutions, making timely logical decisions based on overall customer needs.
•        Highly developed interpersonal, oral and written communication skills in English and Mandarin.
•        Experience with heterogeneous networks and network operating systems such as Linux, Unix, Solaris and Windows.
•        Ability to travel from time to time to customer locations and resolve technical issues while maintaining good relationship with Customer and Customer Care/Technical Support is required.

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童鞋们，各种岗位应有尽有，北京上海均有position.
需要岗位信息可以直接邮件： 509422391@qq.com