联系人：叶颖
联系电话：010-68158195 18910111086
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sally@sillinfo.com
详细信息请参考以下内容：
IT Support Engineer
Description
Advent Software, Inc.(NASDAQ:ADVS), the world's leading provider of automated solutions for investment professionals since 1983, is seeking an experienced and talented Desktop Support Analyst to be based at Advent's China office in Beijing.
REPRESENTATIVE DUTIES AND RESPONSIBILITIES:
PC Customer Service/Support
• Responsible for evaluation, management, and maintenance of workstations, printers, fax machines, and other equipment.
• Purchases IT hardware and software procurement, purchase orders, and product research
• Receives new incoming equipment and configures them for user(s) and records the receipt of equipment in the IT asset system (Altiris).
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises.
• Respond to client inquiries concerning systems operation and diagnosis of system hardware and software.
• Provides updates, status, and completion information to Director of IT Operations
• Refer major hardware problems to service personnel for correction.
• Responsible for keeping current records of quantity and location of PC’s and other computer hardware.
• Assists with establishing PC hardware standards.
Software Application Support
• Responsible for installation and support of Microsoft Office and other desktop applications software.
• Works with customers and IT staff to identify and document needs on software support for PC’s.
• As required, writes and/or oversees completion of detailed specifications including technical and user documentation.
Printer/Fax/Multifunction Support
• Responsible for installation and maintenance of printers or multifunction devices.
• Coordinating support with vendors for hardware maintenance.
• Configuration and deployment of network printers.
Help Desk Support / Customer Service
• Ability to work with team to capture vital diagnosis information aiding in problem determination, appropriate prioritization and escalation.
• Appropriately escalates technical issues to other IT Team members.
• Establishes and adhere to customer service level agreements
• Develops and implements Helpdesk industry best practices for customer interaction, response times, escalation procedures, resolution, customer feedback/ survey of helpdesk performance
• Performs break-fix of software and hardware based workstation and laptop problems
• Responsible for coordination of support to Microsoft and Dell technical resources
Network Support and Troubleshooting
• Provide 1st level network troubleshooting and support for LAN, Internet and VPN issues.
QUALIFICATIONS:
• Bachelor’s degree (B.S.) with an emphasis in Computer Science, Information Systems preferred or equivalent experience required.
• Minimum three years experience in IT support or customer service
• In-depth knowledge of PC computer hardware and peripherals.
• Thorough knowledge of PC software packages including, but not limited to Microsoft Office, Microsoft Windows, Microsoft applications, and other current software packages utilized in the work environment.
• Must be able to work under pressure and maintain confidentiality
• Must be a team player and willing to work with others through collaboration and reasoning.
• The ability to work independently in a remote office with little interaction from IT Management.
LICENSES/CERTIFICATIONS:
• Microsoft Certified Desktop Support Technician (MCDST) – PREFERRED
• A+ Certified – PREFERRED
PRODUCT EXPERTISE:
• Dell Desktop and Laptop computers
• Windows XP/Vista/7
• Microsoft Outlook with Exchange integration
• Microsoft Office Professional
• Altiris Asset, Deployment, Helpdesk, and Inventory solutions
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发表于 2010-5-17 10:45:13
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