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Problem
No license features were found on server <Server_Name> FLEXlm error: -15
Solution
SYMPTOM: Rational License Key Administrator generates the following error message on the ClearQuest client computer:
No license features were found on server <Server_Name> FLEXlm error: -15
CAUSE: This error message could indicates that:
A. There is no license in either rational_perm.dat or rational_temp.dat.
B. The license file syntax in rational_perm.dat or rational_temp.dat is invalid.
C. Licenses may have been requested using an incorrect hostname.
D. The license server is not started.
E. Within Rational License Server > License Tools > Service/License > Configuration using Service > Configure Services, the Start Server at Power Up and Use Services option is not enabled.
RESOLUTION:
1. Within Rational License Key Administrator > Settings > Service Configuration, be sure the Use License Server option is selected, and that a valid license server is specified.
2. Verify that rational_perm.dat and rational_temp.dat have not been renamed to something else. Rename the license files back to the correct names so the License Key Administrator reads the licenses in the file correctly.
3. Verify that rational_perm.dat and rational_temp.dat have not been moved out of their default location, and the license file paths within Rational License Key Administrator > Settings > Services Configuration have not been updated. Within Rational License Key Administrator, use the Browse button to browse to where the rational_perm.dat and rational_temp.dat are located and select them.
4. Verify that the license file syntax is correct.
5. Verify that the requested licenses are using the correct hostname. If the hostname is incorrect, log on to Account Link at
www.rational.com/accountlink to request a new copy of the license file and provide the correct hostname. (See solution 16884/16868 for detailed steps on returning/requesting a license key.)
6. Open Control Panel > Administrative Tools > Services and verify that FLEXlm License Manager is started.
Note: if FLEXlm License Manager is not listed as one of the service with Control Panel > Administrative Tools > Services, on the license server select Start > Programs > Rational License Server > License Tools > Service/License > Configuration using Service > Configure Services check the boxes for Start Server at Power Up and Use Services option.
Restart the license server.
