过程与产品质量保证(Process and Product Quality Assurance)
SG1: Adherence of the performed process and associated work products and services to applicable process descriptions,standards,and procedures is objectively evaluated.
中文大意是：依据一定的标准的客观地评估被执行的过程及相应的工作产品。这里要注意几点：
1)要有一定的标准，这是基础。
2)评估要客观。
3)要对过程、产品都进行评估。
SP1.1: Objectively evaluate the designed performed processes against the applicable process descriptions,standards,and procedures.
中文大意是：依据一定的标准客观地评价过程。
SP1.2: Objectively evaluate the designated work products and services against the applicable process descriptions,standards,and procedures.
中文大意是：依据一定的标准客观地评价工作产品。
SG2: Noncompliance issues are objectively tracked and communicated,and resolution is ensured.
中文大意是：发现的问题要客观地被跟踪、沟通并解决。
SP2.1: Communicate quality issues and ensure resolution of noncompliance issues with the staff and managers.
中文大意是：要和员工和管理者进行沟通，并保证解决问题。这个SP有两点要求：
1.QA发现的问题一定要与相关的员工和管理者进行有效的沟通。
2.要保证发现的问题最后被解决。
SP2.2: Establish and maitain records of the quality assurance activities.
中文大意是：建立和维护质量保证活动的记录。