1. First, I will comfort the customer to let him calm down, ask him the reason why he claims, then tell him my process to solve the problem
2. It happens that everyone has different opinions; the key point is to analyze the strengths and weaknesses and take balance between them, thenI will let the leaders make decisions.作者: alice2003yf 时间: 2010-8-18 23:56
Sorry, 投诉是complain, 不是claim作者: cyz_40524 时间: 2010-8-19 12:09 标题: 回复 3# 的帖子 谢谢你,校友!作者: alice2003yf 时间: 2010-8-19 23:02
不客气。 咦,你也是51的学员,第几期的?我是41期的