Job Description:
You will be responsible for the provision of client support to a global bank’s internal users.
You will manage issues raised to the PSG Service Desk by following set procedures and involving other technical teams within the company where necessary to ensure that resolution of issues is swift and accurate.
You will also be responsible for creation and maintenance of user accounts, ensuring that all audit points are met, and accurate data is recorded at all times.
You will perform various health checks of the applications and websites you support, escalating any problems accordingly.
The team works on a 3 shift basis, with the office open 24 hours a day between early Monday morning and late Friday night.
Essential Skills:
Excellent English skills, in spoken, written and comprehension
IT literate, but not necessarily technically trained.
Accuracy / attention to detail.
Ability to work on shift basis, or experience of working shifts.
Good team spirit.
Desirable Skills:
Work experience in a Customer Service or face-to-face environment such as Service Industry jobs will be an advantage
