rachelcheung 2008-5-23 00:11
Lenovo招聘： Senior Service Manager
Responsibilities:
• Establish and manage longer term relationships with preferred partner/vendors, resulting in higher quality and more cost effective contribution.
• Increase communication between GIS and our vendors
and manage relationships and flow of information effectively across a variety of stakeholders (e.g., vendors, operations managers, project managers).
• Work with vendors to ensure quality customer service
delivery.
• Investigate problems identified and follow up until the issue is satisfactorily resolved. • Anticipate potential support problems and develop viable vendor strategies.
• Resolve conflicts that may arise in operational relationship between vendor and business stakeholders.
• Partner with stakeholders to ensure process and
expectation alignment and to address any issues as they arise.
• Assess vendor management practices, anticipate future requirements and research and analyze emerging trends • Keep own knowledge up to date on new initiatives, tools or policy changes.
Qualifications:
• Strong infrastructure IT knowledge and background
• Strong influencing skills across all levels in the organisation.
• Strong leadership skills and ability to manage sensitive situations.
• Flexible and resilient. Very calm under pressure. Ability to work under high stress levels of
stakeholders.
• Ability to gain consensus among others.
• Works as part of a team to achieve desired results.
• Comfortable working automously and in a matrixed organization.
• Excellent verbal and written communication and interpersonal skills.
• Strong attention to detail.
• Sound problem solving skills.
• Good judgment and analytical skills
• Strong follow-up and organizational skills.
MSN： [email]risedance@hotmail.com[/email]